Tuesday, June 29, 2010

Good Looks Like?

So, the cleaning people came today. Overall, the house looks nice, but I am disappointed in a few areas, the baseboards and some detail areas in the kitchen. I e-mailed some pictures to the lady who came by to do the quote and am waiting to hear back from her. I hate to be picky, but I also don't want to let things slide on the first clean and let them think it's okay. Here are a couple of pictures of what I am concerned about. I'm kind of embarassed that my baseboards looked this bad to begin with, but eh, that's why we hired cleaners, right?

Now, I could just be too picky, but it really doesnt look like the lkitchen floors were mopped and the kitchen baseboards definitely weren't thoroughly cleaned. I still feel like I have about an hour or two of cleaning to do to get the house truly clean. Now, that being said, they were here for almost four hours (two people), so it's not as if they didn't spend the time. I just think there might be different standards of clean.

The trouble is, I am a total Monday Morning Quarterback. I am not a great cleaner myself, but I do know what good looks like. Don't you love people like that (heavy sarcasm here)? I just don't always know how to acheive it myself. What I do know is that I don't have the energy for deep cleaning right now, so I am probably not the best person to be picky about someone else doing it

I don't have an update on my friend's baby yet. They are going to be going in for a follow up appointment today and I should know more soon.

Edited: The person who I had e-mailed called me within about an hour of me sending the e-mail and agreed that it is not right for there to be that much left over dirt. She is going to send out her quality control person to finish the job tomorrow morning. I also realize what a spoiled lil' housewife I probably sound like in this post, but one thing I hate is to waste money. Not that it was wasted completely. The house looks MUCH better than it did and I didn't have to clean it. I felt like a pretty pampered princess as they were cleaning and I got to focus all of my attention on Will. So. . . worth it, yes, but I am glad they are coming to fix the areas that didn't get quite done.


Ms. J said...

your baseboards are better than mine. I aim for low lighting in those rooms ;o)

Katie said...

LOL! I can't even reach my baseboards right now! And low lighting is my friend.

HereWeGoAJen said...

Yes, you should complain about that. If you are paying someone to clean as much as you are paying them (I am guessing, I've had those quotes before), they should clean that stuff.

Anonymous said...

Katie, you are so right to complain, and I am glad you did. There is no excuse for a "cleaning" company to leave that. Also am glad the company responded quickly and positively. We so often put up with mediocrity that it is becoming the norm. Thanks for taking a stand.

Liz in GA

Becky said...

Oh I agree with you complaining about it. If you pay for a job to be done then it should be done properly.

Beth said...

I used to work for a cleaning company (well-known big company and yes we wore dresses and aprons! eek! but it was college and it was "good money" then...plus I'll admit I liked the work, LOL ;)
I remember how much those initial cleans used to cost (and this was over 10 years ago) and you were certainly right to complain! Glad to hear they're making it right - great customer service, no?
And so happy that you didn't have to spend your time and energy on such a project!

Anonymous said...

Oh, you were SO right to complain. Do not feel spoiled or anything of the sort. My husband would have MADE me call if he had seen that-- when you pay for a good clean, that means a good clean EVERYWHERE.

Mel said...

Ugh, not acceptable! Glad you complained and glad they agreed with your complaint. I wouldn't ever pay for a half-ass job! Better be perfection, dangit!